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Author Topic: suddenly i cannot download from marketplace  (Read 13705 times)
CptBill
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« on: December 21, 2010, 01:56:56 AM »

Hello guys,

Suddenly for the last 2 days i cannot download anything from marketplace.
I get the error "can't get this information at the moment. Check again in a little while".
When i try to perform an available update to an application i get the message "the windows live id service is unavailable at the moment. Try again later".

I tried to power cycle the phone, nothing happened.

Any clues?? I refuse to perform a reset to the phone because this is NOT a solution  Angry


EDIT:  Found a solution myself.

I went to the live id webpage and signed in. Then i changed my password.
Then i tried to enter the marketplace from my trophy. Had no problem to access the marketplace but i got the usual error message when trying to download something.

Then i tried to go to settings--email & accounts--and synchronised the windows live account. Then it required a new password, i entered it, tried to enter marketplace, tried to download something and...success!
« Last Edit: December 21, 2010, 12:52:50 PM by kawgirlval69 » Logged
kawgirlval69
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« Reply #1 on: December 21, 2010, 12:58:36 PM »

glad you found the solution cpt! thank you for sharing the solution too!!!  please when you post a reply to your own question or add to them and nobody has answered yet, use the modify button at the top right of your post....  (see how i have done yours)  it keeps the forum easier to follow....   thanks!

btw...  sometimes a "reset" or as they call it with this phone a "format" is necessary and the solution to a problem...  not all  but there are some and will be more...
« Last Edit: December 21, 2010, 01:00:45 PM by kawgirlval69 » Logged
lukedamien
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« Reply #2 on: February 15, 2011, 11:33:34 PM »

Thanks Cpt! My HD7 was driving me nuts and your fix lead to my fix. I did not take it as far to reset the password on my live account but I forced a sync from the account menu as you suggested and the downloads completed to installs. This was after a couple days of trouble. Prob would have fixed itself with a background sync of win live account and i never would have known what fixed it. Thanks again.
« Last Edit: February 15, 2011, 11:43:24 PM by lukedamien » Logged
fleon
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« Reply #3 on: February 17, 2011, 08:21:33 PM »

MS really needs to fix the marketplace.  For something that actually makes them money, it's surprising that there are so many bugs.  Having to hard reset the phone to get the phone to re-open the marketplace is annoying, but the new bugs of the marketplace being down for 12+ hours at a time for people is really insane.

Let's hope MS gets their act together before they start to lose out on this otherwise great OS.
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kawgirlval69
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« Reply #4 on: February 17, 2011, 10:56:10 PM »

MS really needs to fix the marketplace.  For something that actually makes them money, it's surprising that there are so many bugs.  Having to hard reset the phone to get the phone to re-open the marketplace is annoying, but the new bugs of the marketplace being down for 12+ hours at a time for people is really insane.

Let's hope MS gets their act together before they start to lose out on this otherwise great OS.

you must be really unlucky or im the lucky one....   ive had the occasional crash of marketplace...   maybe 6 since i got the phone...(first day drop)  you see one thing above posted that helps plus theres the  make sure the cookies are enabled on the phone...   sometimes theres a problem with an update not updating right , but that seems to be a dev problem.  solution there is delete the app and reinstall it...it updates..
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